Customer services

Customer services

We are so confident about the quality of our service that we offer a market leading returns policy.We will deliver the parts you have ordered, when we said they would be delivered. Guaranteed.If there is a delay or the wrong part delivered, and it\'s our fault rather than the couriers, then we\'ll eat a giant humble pie.Here is how we back up our words with guarantees:7 Day No Quibble Return PolicyIf you are not happy with the quality of your Mintex products then we\'ll refund you up to 7 days from ordering. Obviously we cannot refund brakes that have been used unless they develop a fault. Our no quibble policy is intended for our customers who want to see and feel the product before making the final decision to go ahead and fit them - and isn\'t a replacement for your warranty or statutory rights which remain unaffected. Please bear in mind that although we will try and refund you as fast as humanly possible, the length of time it takes to refund can take up to 21 days from receipt of the part.

If we have a part in stock then we\'ll always dispatch it the same day, but if the part you ordered was out of stock when you ordered it and we\'ve had to import it from overseas then sometimes there can be a delay - especially if the part has to be manufactured first.We think it would be unfair for your no quibble return policy to expire before you\'ve had a chance to evaluate your purchase, most other mail order companies do not.

Please bear in mind that although we will try and refund you as fast as humanly possible, the length of time it takes to refund can take up to 21 days from receipt of the part.

Late or Lost Delivery?If our courier delivers late please let us know. We monitor the performance of our chosen delivery partner and if they don\'t meet our standards then we want to know so that we can switch to another provider.When it is the sensible course of action we\'ll send out a second parcel and recover the first from the courier.

Wrong Part Delivered?

If we deliver the wrong part then we will pay the collection charge for the wrong parts.Most internet mail order companies insist on you paying to send goods back, but we believe this is wrong. If we sent out the wrong parts then we will pay to collect the wrong ones and get the right parts out to you at no extra cost to yourself.We will send out are chosen Courier to collect the item, if you decide to arrange your own courier we cannot pay them.

Also, should you require the right part in a hurry, we are unable to release the correct part until the wrong part is received.

So to speed things up we offer a service where you can purchase a new part on notifying us, we will then send out the a courier to collect separately to your replacement part to ensure speedy delivery, we will then refund you within 14 days of receipt of the wrongfully delivered part

We think it would be unfair for your no quibble return policy to expire before you've had a chance to evaluate your purchase, most other mail order companies do not.

Our solution is to extend your 14 day no quibble return policy to a minimum of 14 days after we despatch your product.

Please bear im mind that although we will try and refund you as fast as humanly possible, the length of time it takes to refund can take up to 14 days from reciept of the part.

Late or Lost Delivery?

If our courier delivers late please let us know. We monitor the performance of our chosen delivery partner and if they don't meet our standards then we want to know so that we can switch to another provider.

When it is the sensible course of action we'll send out a second parcel and recover the first from the courier.

Wrong Part Delivered?

If we deliver the wrong part then we will pay the collection charge for the wrong parts.

Most internet mail order companies insist on you paying to send goods back, but we believe this is wrong. If we sent out the wrong parts then we will pay to collect the wrong ones and get the right parts out to you at no extra cost to yourself.

We will send out a Fed Ex Courier to collect the item, if you decide to arrange your own courier we cannot pay them.

Also, should you require the right part in a hurry, we are unable to release the correct part until the wrong part is recieved.

So to speed things up we offer a service where you can purchase a new part on notifying us, we will then send out the Fed ex courier to collect seperately to your replacement part to ensure speedy delivery, we will then refund you within 14 days of reciept of the wrongfully delivered part

Damaged in Transit?If your Mintex parts are damaged in transit then we will pay for the courier collection for the damaged parts.Most internet mail order companies will make you pay to return goods even when it\'s not your fault that the parts are damaged. We believe you deserve better than this, so we promise that if your parts need collecting and it isn\'t your fault - then you should not have to pay. Period.We will send out a Courier to collect the item. If you decide to arrange your own courier we cannot pay them.

Please bear in mind that although we will try and refund you as fast as humanly possible, the length of time it takes to refund can take up to 14 days from receipt of the part.

Wrong Parts Ordered?

If you have ordered the wrong parts then we want to get the right parts out to you as soon as possible.The first thing we\'d like to say is that if you are unsure about if a part is the right one for your car then please call us first. Have your registration number handy and we can lookup the car on the DVLA database and check.In the unfortunate circumstance when you have placed an order for the wrong parts then in the first instance give us a call to let us know.You will need to decide whether you wish to have replacement parts delivered or a refund under our 14 day no quibble policy.If you require collection of your wrongly ordered part, at your cost (which will be deducted from the final refund amount) we can arrange a courier to collect.

Refunds

We will endeavor to refund you, but please bear in mind this could take up to 21 days. Replacements

Before we act on any returns we need to have in our possession the returned items. We will then dispatch the correct parts to you after checking them over. If you need the parts faster, you MUST purchase the correct ones after speaking to our team to identify the right parts, and then we will refund your original purchase after we have received them and have checked them over.If you want us to arrange the collection of the goods you originally ordered we can send out a Fed ex Courier to collect, and then deduct the cost of shipping from the credit given to you for the original purchase.